A Karen’s Entitled Society

Brooke is the mom of a 3 year old tornado and the one woman show behind Mitchke-Downs Strategies, a Customer Service consultancy.  With 25 years in the industry under her belt she works with businesses in person and online to create customer service policies that grow with the business. This includes training in advanced customer service skills, and auditing existing customer service plans to make them work post Covid.

Her passion for Customer Service started when she was a teen in her first official job a candy and gifts store. Brooke has held just about every type of customer facing job you can imagine. The experiences in retail, waitressing, call center support, and customer service training/ implantation proved to her that customer service is the key to a thriving business. After watching business after business try to “fix problems” by giving customers whatever it took to avoid bad reviews she decided to strike out on her own to help and created the E.A.S.Y. Method. Now she watches her clients thrive while being home with her tornado.